Privacy Policy

At Nature Basin Shop (“we”, “us”, or “our”), operating through modernbasins.com, we are committed to protecting your privacy while providing premium designer bathroom solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our contemporary basin products and services to our global clientele:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you place an order.
• Transaction Information: Details about purchases you make through our site (product type, price, payment method).
• Technical Data: IP address, browser type, operating system, and device information for website optimization.
• Usage Data: Information about how you interact with our site (pages visited, time spent, click patterns).
• Communication Data: Records of any correspondence when you contact our customer service team.

2. How We Use Your Information

We use your data to provide the same level of care and precision that goes into our designer basins:

• To process and fulfill your orders for countertop, pedestal, wall-hung, and other designer basins
• To provide customer support and respond to inquiries
• To improve our website experience and product offerings
• To prevent fraud and enhance payment security
• To send transactional communications (order confirmations, shipping updates)
• With your consent, to send marketing communications about new collections and promotions

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Service Providers: We share data with trusted third parties who assist with payment processing (PayPal, card processors), shipping, IT services, and marketing – all bound by confidentiality agreements.
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer data may be transferred as a business asset.

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same attention to detail we apply to our designer basins:

• All payment transactions are encrypted using 256-bit SSL technology
• We never store complete payment details on our servers
• Our systems are PCI DSS compliant for payment processing
• Data is stored on secure servers with limited access
• We retain personal data only as long as necessary for the purposes collected

5. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

6. Your Rights

You have rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data in certain circumstances
• Restriction: Limit how we use your data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart)
• Performance Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to show relevant ads (you can opt-out)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.

10. Contact Us