Welcome to Nature Basin Shop’s FAQ section. We’ve compiled answers to the most common questions about our designer basins, delivery services, and shopping experience. If you can’t find what you’re looking for, our customer service team is always happy to help at [email protected].
About Our Products
What types of basins do you offer?
We specialise in contemporary designer basins including:
- Countertop Basins – for a sleek, modern look
- Modern Basins – cutting-edge designs
- Pedestal Basins – classic style with modern flair
- Semi Recessed Basins – space-saving solutions
- Wall Hung Basins – minimalist floating design
- Washstands – complete vanity solutions
Are your basins suitable for small bathrooms?
Absolutely! We offer several space-saving options including our Wall Hung Basins and Semi Recessed Basins that are perfect for compact bathrooms. Our design team focuses on creating solutions that maximise space without compromising on style.
How do I know which basin will fit my bathroom?
Each product listing includes detailed dimensions. We recommend measuring your available space and comparing it with our product specifications. If you need assistance, our design consultants can help you choose the perfect fit – just email us at [email protected].
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect all your payment information. Your financial details are never stored on our servers.
Can I change or cancel my order after payment?
You may request order changes or cancellations within 12 hours of placing your order by emailing us immediately at [email protected]. Once your order has entered the processing stage (typically 1-2 business days after ordering), we cannot guarantee changes or cancellations.
Delivery & Shipping
What are my delivery options?
We offer two shipping methods:
- Express Delivery: £12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Standard Delivery: Free for orders over £50 via EMS (15-25 business days after dispatch)
Do you ship internationally?
Yes! We offer seamless global delivery to most countries, excluding certain remote areas in Asia and other locations. International customers may be subject to local customs fees – we recommend checking with your local customs office for potential import charges.
How are the basins packaged for shipping?
Every basin is packaged with meticulous care:
- Triple-layer protective wrapping
- Custom-fitted foam inserts
- Reinforced corrugated boxes
- Clear fragile item labeling
Can I track my order?
Yes! You’ll receive tracking details via email the moment your basin leaves our warehouse. Your chosen carrier will provide regular updates until delivery day. All deliveries require signature confirmation for security.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. The item must be in its original condition, with all packaging and documentation intact. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a tracked shipping method for returns.
What if my basin arrives damaged?
In the unlikely event your basin arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund as quickly as possible.
Customer Service
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 1 business day.
Where is your company located?
Nature Basin Shop is headquartered at 43 Forman St, Nottingham, GB NG3O 2WF. All orders are dispatched from our Nottingham warehouse.
Do you offer trade discounts?
We do offer special pricing for trade professionals and bulk orders. Please contact us at [email protected] with your requirements for a personalised quote.
We hope this FAQ has answered your questions about Nature Basin Shop. Remember, our team is always here to help you create the bathroom of your dreams with our designer basins. Happy shopping!
The Nature Basin Shop Team